Privacy Policy

Last updated: 19 October 2026

This policy explains how Pecs Fusion Ltd, trading as RX Creative Studios (“RX”, “we”, “us”), collects, uses and protects personal information. It covers our website rxcreativestudios.com, our creative and marketing services, and Aura by RX, our client app at aura.rxcreativestudios.com.

Pecs Fusion Ltd is a company registered in Trinidad and Tobago (no. P 3456(95)), Cardinal Crescent, Edinburgh 500, Chaguanas, Trinidad and Tobago. Questions about privacy: studio@rxcreativestudios.com or +1 (868) 394-1959.

1. Information we collect

When you visit our website

Contact and enquiry forms: your name, email, phone number, business name and your message.
Analytics: we use Google Analytics to understand how visitors use the site, for example pages viewed, time on site, device type, approximate location (country or city) and how you found us. Google Analytics uses cookies. It does not tell us who you are.

When you sign up for Aura or become an RX client

Your name, email address, WhatsApp or phone number, business name, country, type of business, business size and how you heard about us.
Your password, which is stored only in scrambled (hashed) form. We cannot see it.
Billing records: invoices, amounts and payment status. Card payments are handled by our payment provider; we do not receive or store card numbers.
What you tell us about your business, such as your services, customers, brand and goals, so we can deliver the work.
A record of your acceptance of our terms (date, time, version and IP address) and a security log of sign-ins and changes.

When you connect accounts to Aura

Aura only connects to an account when the business owner chooses to connect it, and only to provide the features they asked for.

Email: messages in the connected inbox, so Aura can collect new enquiries and send the replies you approve. The mailbox password is encrypted.
Facebook, Instagram and WhatsApp (Meta): your Page and account name and ID, and messages your customers send to your business, with their name or username and profile ID. Aura uses these to show the messages in your inbox and to send the replies you approve.
TikTok: your business account name and ID, and direct messages customers send to your business, with their username and ID. Aura uses these to show the messages in your inbox and to send the replies you approve.
Google Analytics and social media insights: where you give RX viewer access, RX reads your website and page statistics (for example visitors, reach and engagement) to prepare your monthly results report.

Information about our clients’ customers

When a business uses Aura, its customers’ messages and contact details are held on that business’s behalf. The business decides how that information is used, and we act only on its instructions (we are the “processor” and the business is the “controller”). If you are a customer of one of our clients, please contact that business first. We will help them with your request.

2. How we use information

To provide our services and Aura: setting up your account, collecting enquiries, drafting replies for you to approve, sending approved replies, and preparing content and reports.
To bill you and keep accounting records.
To contact you about your account, your work with us, support requests and important changes.
To follow up personally after you sign up, using the details you gave us.
To keep our services secure, prevent misuse and meet legal obligations.
To improve our website and services, using analytics that do not identify you.

What we never do: we do not sell personal information. We do not use our clients’ or their customers’ messages for advertising. We do not use them to train artificial intelligence models.

3. Artificial intelligence

Aura uses an AI service (Claude, by Anthropic) to summarise enquiries and draft replies. Only the information needed for that task is sent, and our AI provider does not use it to train its models. Nothing Aura drafts is sent until a person at the business approves it.

4. Who we share information with

We share information only with the service providers that help us run our services, and only as needed:

Provider	What they do for us	Where
Hostinger	Website, app hosting and email	United States; Lithuania (company)
Anthropic (Claude)	AI summaries and draft replies	United States
Meta (Facebook, Instagram, WhatsApp)	Receiving and sending messages on accounts a business connects	United States, Ireland
TikTok	Receiving and sending messages on accounts a business connects	Depends on the account’s region
Google	Website analytics	United States
Our payment providers (such as Fygaro and our bank)	Processing payments	Depends on the provider

We may also share information if the law requires it, to protect our rights or someone’s safety, or as part of a sale or reorganisation of our business (in which case this policy will continue to apply).

5. Where information is stored

Our servers are in the United States, and some providers above are in other countries. When information leaves Trinidad and Tobago or your country, we use providers that protect it to recognised standards.

6. How long we keep it

Aura workspaces: for as long as the workspace is open. When a business closes its workspace, it can download its data for 30 days. We then permanently delete it, and remove it from backups within a further 14 days.
Website enquiries: for up to 2 years after our last contact, unless you become a client.
Billing and accounting records: for as long as tax and company law requires.

7. How we protect it

All connections are encrypted (HTTPS).
Passwords are hashed. Mailbox passwords and platform access tokens are encrypted.
Each client’s workspace is kept separate. Everyone signs in with their own account, and RX staff use two-step sign-in.
Sign-ins, approvals and changes are logged, and backups are taken nightly.
RX will never ask you for your social media passwords. Access to your pages is shared through each platform’s own settings.

If a breach affects your information, we will tell you without undue delay.

8. Your choices and rights

You can ask us to:

see the personal information we hold about you;
correct it;
delete it;
give you a copy of it (Aura account owners can also download everything from Settings at any time);
stop contacting you about anything other than your account.

Email studio@rxcreativestudios.com. We reply within 30 days, and may need to confirm who you are first.

9. Deleting your data and disconnecting accounts

To remove the information Aura holds from a connected Facebook, Instagram, WhatsApp or TikTok account:

In Aura, go to Settings → Your connections and choose Disconnect, or ask RX to disconnect it for you. Aura stops receiving messages from that account and deletes the saved access token.
You can also remove Aura’s access from the platform itself. On Facebook, go to Settings → Business integrations and remove Aura by RX. On TikTok, go to Settings → Security → Manage app permissions.
To have all messages and contact information from that account deleted, email studio@rxcreativestudios.com with the subject “Delete my data”. Tell us the business name and the account. We delete it within 30 days and confirm by email.

To delete a whole Aura workspace, the owner can choose Settings → Close this workspace. Everything is permanently deleted 30 days later.

10. Cookies

Our website uses cookies for Google Analytics, and Aura uses one essential cookie to keep you signed in. You can block or delete cookies in your browser settings. Blocking the Aura sign-in cookie means you will not be able to sign in.

11. Children

Our services are for businesses and are not meant for anyone under 18. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy. When we do, we change the date at the top. If a change is significant, we tell Aura clients by email or in the app.

13. Contact

RX Creative Studios (Pecs Fusion Ltd)
Cardinal Crescent, Edinburgh 500, Chaguanas, Trinidad and Tobago
studio@rxcreativestudios.com · +1 (868) 394-1959